Shipping & Return Policy for Wholesale Trend In Need (B2B & B2C Bulk Buyers)

Shipping Charges: Wholesale Trend In Need charges shipping costs based on the total weight of the order. The shipping cost is inclusive of 18% GST.

Delivery Timeline:

• Orders are typically delivered within 12 to 15 days.

• Dispatch time varies depending on the product category.

• Standard dispatch time is 4 to 5 days to ensure the highest finishing and quality.

• Handmade products such as hand-painted dress materials, sarees, and block-printed dress materials and sarees require at least 5 to 7 days for dispatch, especially during monsoon seasons due to weather conditions.

Expedited Delivery: Currently, we do not offer expedited delivery services. If such a service becomes available in the future and your area is serviceable, we will notify you accordingly.

International Shipping: Wholesale Trend In Need currently does not deliver products outside India.

Order Cancellation Policy

• Orders can be cancelled only before processing. Once the order is processed it cannot be cancelled.

• The refund will be processed within 5-7 business days if a cancellation request is approved.

• If cancellation is due to non-payment or failure to provide the required details, the order will be automatically cancelled without a refund.

Custom Duties & Taxes

• Customers are responsible for paying any applicable local/state taxes or duties.

• Wholesale Trend In Need is not liable for additional taxes imposed by local authorities after the product is shipped.

Delays Beyond Control

• Delivery delays due to natural disasters, strikes, logistics disruptions, or government regulations are beyond our control.

• Such delays do not qualify for refunds, returns, or compensation.

Packaging & Damage Responsibility

• Customers should inspect the parcel upon delivery.

• If the package appears damaged, customers should refuse delivery and contact support immediately.

• If a damaged parcel is accepted, it must be reported within 24 hours with photos/videos.

Return & Refund Policy

1. Eligible Return Cases: Wholesale Trend In Need accepts returns only under the following circumstances:

• Wrong Colour Delivered
• Wrong size delivered
• Different Print Delivered
• Defective/Broken products
• Wrong product delivered
• Missing items in the order

2. Timeframe for Return Requests:

• Customers must initiate a return request within 48 hours of delivery.

• Return requests made beyond this period will not be accepted.

3. Important Return Guidelines:

• To avoid disputes, we strongly recommend recording a parcel opening video upon receiving your order.

• In case of any of the above-listed issues, please contact our customer support via WhatsApp at +91 9511675301 with clear images of the product received and the parcel opening video along with a brief description of the issue.

• Products must be unused and in their original condition.

• All original tags and packaging must remain intact.

• Returns that do not meet these conditions may not be accepted.

4. Exchange Policy:

• Customers may request an exchange subject to stock availability.

• If an exchange is not possible, a refund or store credit will be provided.

5. Return Pickup Attempts & Customer Responsibility:

• If the return pickup fails due to customer unavailability, a second attempt may be made.

• If the second attempt also fails, the return request will be cancelled.

6. Refund Processing Timeline & Method:

• Once the return request is approved, a return pickup will be arranged.

• Self-return is allowed only if return pickup service is not available for the pin code.

• In case of self-return, tracking details must be shared within 24-48 hours of return approval.

• Once the returned product is received, a quality check will be conducted within 24-48 hours.

• If the product passes the quality check, the refund will be initiated to the original payment method.

• Refunds may take 10-12 business days to reflect in the customer's bank account.

• For COD (Cash on Delivery) orders, refunds will be processed as a store credit or bank transfer after verifying return conditions.

7. Non-Returnable or Final Sale Items:

• Customized orders and clearance sale items are not eligible for return or refund.

8. Condition of Refund in Case of Damaged or Incorrect Products:

• Returns for damaged, defective, or incorrect products will only be processed if reported within 48 hours and accompanied by proper proof (photos/videos).

• Used or worn products will not be eligible for return/refund.

9. Customer Responsibility for Self-Return Shipping:

• If self-return is required, the customer must use a reliable courier service.

• If eligible, shipping costs for self-return will be reimbursed up to INR 80/-(Inclusive of all taxes) for every 500gm, provided a valid receipt is shared.

10. Partial Returns (for Bulk Orders):

• Partial returns for bulk orders may be accepted, but customers must confirm with our support team before initiating a return.

• Restocking fees may apply for partial returns.

Customer Support & Contact Hours

• Customer support is available from Monday to Saturday, 10 AM - 6 PM IST.

• Return and refund queries will be responded to within 24-48 hours.

For more details, please visit our Shipping and Return Policy Page.

Jurisdiction Clause: Any disputes arising in connection with this Shipping & Return Policy will be subject to the exclusive jurisdiction of the courts and authorities in Mumbai, India.