Shipping & Return Policy for Wholesale Trend In Need (B2B & B2C Bulk Buyers)
Shipping Charges: Wholesale Trend In Need charges shipping costs based on the total weight of the order. The shipping cost is inclusive of 18% GST.
Delivery Timeline:
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Orders are typically delivered within 12 to 15 days.
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Dispatch time varies depending on the product category.
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Standard dispatch time is 4 to 5 days to ensure the highest finishing and quality.
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Handmade products such as hand-painted dress materials, sarees, and block-printed dress materials and sarees require at least 5 to 7 days for dispatch, especially during monsoon seasons due to weather conditions.
Expedited Delivery: Currently, we do not offer expedited delivery services. If such a service becomes available in the future and your area is serviceable, we will notify you accordingly.
International Shipping: Wholesale Trend In Need currently does not deliver products outside India.
Order Cancellation Policy
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Orders can be cancelled only before processing. Once the order is processed it cannot be cancelled.
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The refund will be processed within 5-7 business days if a cancellation request is approved.
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If cancellation is due to non-payment or failure to provide the required details, the order will be automatically cancelled without a refund.
Custom Duties & Taxes
Delays Beyond Control
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Delivery delays due to natural disasters, strikes, logistics disruptions, or government regulations are beyond our control.
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Such delays do not qualify for refunds, returns, or compensation.
Packaging & Damage Responsibility
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Customers should inspect the parcel upon delivery.
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If the package appears damaged, customers should refuse delivery and contact support immediately.
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If a damaged parcel is accepted, it must be reported within 24 hours with photos/videos.
Return & Refund Policy
1. Eligible Return Cases: Wholesale Trend In Need accepts returns only under the following circumstances:
- Wrong Colour Delivered
- Wrong size delivered
- Different Print Delivered
- Defective/Broken products
- Wrong product delivered
- Missing items in the order
2. Timeframe for Return Requests:
3. Important Return Guidelines:
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To avoid disputes, we strongly recommend recording a parcel opening video upon receiving your order.
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In case of any of the above-listed issues, please contact our customer support via WhatsApp at +91 9511675301 with clear images of the product received and the parcel opening video along with a brief description of the issue.
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Products must be unused and in their original condition.
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All original tags and packaging must remain intact.
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Returns that do not meet these conditions may not be accepted.
4. Exchange Policy:
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Customers may request an exchange subject to stock availability.
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If an exchange is not possible, a refund or store credit will be provided.
5. Return Pickup Attempts & Customer Responsibility:
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If the return pickup fails due to customer unavailability, a second attempt may be made.
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If the second attempt also fails, the return request will be cancelled.
6. Refund Processing Timeline & Method:
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Once the return request is approved, a return pickup will be arranged.
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Self-return is allowed only if return pickup service is not available for the pin code.
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In case of self-return, tracking details must be shared within 24-48 hours of return approval.
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Once the returned product is received, a quality check will be conducted within 24-48 hours.
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If the product passes the quality check, the refund will be initiated to the original payment method.
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Refunds may take 10-12 business days to reflect in the customer's bank account.
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For COD (Cash on Delivery) orders, refunds will be processed as a store credit or bank transfer after verifying return conditions.
7. Non-Returnable or Final Sale Items:
8. Condition of Refund in Case of Damaged or Incorrect Products:
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Returns for damaged, defective, or incorrect products will only be processed if reported within 48 hours and accompanied by proper proof (photos/videos).
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Used or worn products will not be eligible for return/refund.
9. Customer Responsibility for Self-Return Shipping:
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If self-return is required, the customer must use a reliable courier service.
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If eligible, shipping costs for self-return will be reimbursed up to INR 80/-(Inclusive of all taxes) for every 500gm, provided a valid receipt is shared.
10. Partial Returns (for Bulk Orders):
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Partial returns for bulk orders may be accepted, but customers must confirm with our support team before initiating a return.
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Restocking fees may apply for partial returns.
Customer Support & Contact Hours
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Customer support is available from Monday to Saturday, 10 AM - 6 PM IST.
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Return and refund queries will be responded to within 24-48 hours.
For more details, please visit our Shipping and Return Policy Page.
Jurisdiction Clause: Any disputes arising in connection with this Shipping & Return Policy will be subject to the exclusive jurisdiction of the courts and authorities in Mumbai, India.
+91 9511675301
info@trendinneed.com
